Return Policy
Our simple returns policy means that you can shop hassle-free at Sooxos.
If for any reason you are not satisfied with your purchase, you can return your goods. We must be notified within 14 days of receiving your goods. We will be happy to offer you a replacement (stock dependent) or a refund.
This is only applicable if the item/s returned item is complete, in resalable condition, unused, and with the proper packaging. We cannot collect goods that are not packaged. We reserve the right to charge a 20% repackaging fee for item/s that need repackaging. This can be deducted from your refund.
Our customer service team is happy to arrange the collection of any returns. The cost will need to be paid for over the phone or via invoice before setting the collection.
DAMAGES
Should your order arrive damaged (including made to order products), don't hesitate to get in touch with us within 48 hours of delivery. We will ask you to email a photograph of the damage and describe the issue.
Please note that without the correct information and imagery, within the 48 hours timeframe, we will be unable to investigate the issue.
We will arrange a free collection of damaged products. Once we have received the returned item, a replacement (stock dependent) will be placed at our expense.
TOLERANCE PRODUCTS
Our natural-based homeware products will have their own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one product to another. Sooxos selects only the highest quality. However, some marking is inevitable and should be accepted as part of the unique natural appearance of our furniture.
If for any reason you are not satisfied with your purchase, you can return your goods. We must be notified within 14 days of receiving your goods. We will be happy to offer you a replacement (stock dependent) or a refund.
This is only applicable if the item/s returned item is complete, in resalable condition, unused, and with the proper packaging. We cannot collect goods that are not packaged. We reserve the right to charge a 20% repackaging fee for item/s that need repackaging. This can be deducted from your refund.
Our customer service team is happy to arrange the collection of any returns. The cost will need to be paid for over the phone or via invoice before setting the collection.
DAMAGES
Should your order arrive damaged (including made to order products), don't hesitate to get in touch with us within 48 hours of delivery. We will ask you to email a photograph of the damage and describe the issue.
Please note that without the correct information and imagery, within the 48 hours timeframe, we will be unable to investigate the issue.
We will arrange a free collection of damaged products. Once we have received the returned item, a replacement (stock dependent) will be placed at our expense.
TOLERANCE PRODUCTS
Our natural-based homeware products will have their own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one product to another. Sooxos selects only the highest quality. However, some marking is inevitable and should be accepted as part of the unique natural appearance of our furniture.